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'''Telma (Telecom Malagasy) is a the national mobile phone and internet connection service Telecom provider in Madagascar, including fixed mobile offering a wide variety of phone and internet access. In 2010 Telma launched MVola, a service subscriptions including banking services to send and receive money transfers via the phone even for those who do not have bank accounts.'''
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'''Telma Fixed'''<br>Siège Social Alarobia<br>101 Antananarivo<br>B.P. 763<br>RC N° 2003 B 00894 Antananarivo<br>Tel: +261 (0)20 2542705 '''Telma Mobile'''<br>
Siège Social Alarobia<br>
101 Antananarivo<br>
B.P. 13 Bis - RC Antananarivo N° 2006 B 00601<br>
Customer service email: [mailto:service.client@telma.mg service.client@telma.mg]<br>
Website: [http://www.telma.mg www.telma.mg]
'''MVola''' - Mobile Money:<br>Siège social - Alarobia<br>BP 13Bis<br>Antananarivo 101<br> * Tel (subscribers): 807<br>* Tel (merchants): 803
Email: [mailto:mvola@telma.mg mvola@telma.mg]<br>
Website: [http://www.mvola.mg mvola.mg]
== Recharging Telma cards ==
Credit for pre-paid Telma accounts can be recharged at Telma shops or via resellers, or by using scratch cards which are sold everywhere in the country. Using scratch cards, the credit is reacharged directly with the phone or via Telma's website at https://www.telma.net/recharge/web/recharge/
[[File:Telma scratch cards.jpg]]
Using Telma's website, when a recharge action succeeded, the site's response is <font color="green">La ligne xxx a été rechargée de Ar. Telma vous remercie</font>. When failed, if entering the wrong code for example, the error message returned is <font color="red">technical operation failed – UCIP Error</font>.
Note that numbers for pre-paid Telma accounts expire unless they are used or recharged within a 100-day period. Once expired, and unless the number used has been taken over by a new subscriber, the original number may be restored by completing the relevant form at one of Telma's main sales offices.
== Information and reacharge codes ==
Add calling credit: dial #321*xxx# where xxx is the code from the recharge card.
Check calling credit balance: dial #357#
Buy data (from calling credit): dial #322# then select bundle.
Check data balance: dial #358#
Find own number: #120#
Check credit of internet package:
#359# ....
More at http://www.telma.mg/particuliers/mobile/services_infos_credit_numero_recharge.htm
== MVola codes and procedures ==
To make an MVola payment, it is necessary to have the phone set up with an MVola account and fill it up with some credit at any Telma office or kiosk. To then make an MVola payment to a holder of another Telma number, dial:
#111*1*2#
Screen #1:
Entre numero de tel Destinataire ou:
0 Entrer numero
5 Mvola Eparge
6 Rembourser une Avance
9 Reportoire MVola
|_____________________
CANCEL SEND
(enter recipient's Telma number)
Screen #2
Entrer montant
|_____________________
CANCEL SEND
Screen #3
Description du Transfert
|_____________________
CANCEL SEND
Note: A full description is not possible, only a single reference number or single letter.
Screen #4
Pour accepter le transfert de 150 000 Ar vers Name recepient (034 ....)., Entrer code secret:
|_____________________
CANCEL SEND
Screen #5
Votre transaction a reuissi, por enregistrer 034.... dabs votre
repertoire MVola, Entrer le nom correspondent ou ignorer
|_____________________
CANCEL SEND
Payment has gone through. Click CANCEL. An SMS will be received confirming the payment.
Find the balance of your MVola account:
#111*1*6*1*????#
(replace ???? with your secret code)
An SMS with the balance will be received. Click CANCEL at the next screen.
Note: For security reasons, switch off mobile data and Wi-Fi when performing any MVola actions.
=== Send internet access credit to another number using MVola ===
Dial:
#111#
Screen #1
TELMA et MOI
1 MVOLA
2 Services TELMA
3 Promotion
4 Se divertir
5 Banques et Micro-Finances
6 Mon identite
7 Configurer mon mobile
1_____________________
CANCEL SEND
Screen #2
MVOLA
1 Acheter Credit ou Offre Telma
2 Transferer argent (vers toute destination)
3 MVola Avance ou Epargne
4 Retrait d'argent
5 Paiment Factures & Partenaires
# Page suivante
1_____________________
CANCEL SEND
Screen #3
ACHETER CREDIT OU OFFRE TELMA
1 Credit pour omn numero
2 Credit pour autre numero
3 Recharge Moon & Hotspot Wifi
4 Offre pour mon numero
5 Offre por autre numero
5_____________________
CANCEL SEND
Screen #4
Entrer numero tel.: (Saisir 9 pour afficher le reportoise MVola)
034..._______________
CANCEL SEND
Screen #5
ENVOYER UNE OFFRE
1. MORA (VOIX-SMS-INTERNET)
2. FIRST (VOIX-SMS-INTERNET)
3. YELLOW (SMS-INTERNET)
4. TELMA Net (INTERNET)
4_____________________
CANCEL SEND
Screen #6
TELMA Net (INTERNET)
1 . NET JOURNALIER)
2 . NET HEBDOMADAIRE
3 . NET MENSUEL (<10 Go)
4 . NET MENSUEL + (>=10 Go)
5 . NET PAYER MENSUALITIES EN AVANCE
3_____________________
CANCEL SEND
Screen #7
NET MENSUEL (<10 Go)
1 . NET ONE MONTH 250 Mo (10000 Ar)
2 . NET ONE MONTH 500 Mo (15000 Ar)
3 . NET ONE MONTH 2 Go 25000 Ar)
4 . NET ONE MONTH 3 Go (50000 Ar)
# Page suivante
3_____________________
CANCEL SEND
Screen #8
Pour accepter d'acheter l'offre NET
ONCE MONTH 2 Go d'un montant de
25000Ar pour 034 .... depuis votre
compte MVola
****__________________ <- secret code
CANCEL SEND
Screen #9
L'offre de 034 80 740 74 a bien ete changee
en NET ONCE MONTH 2 Go. Telma toujours
plus pour vous
OK
Confirmation received by SMS:
L'achat d'un Credit Telma de
25 000 Ar reussi. Votre nouveau
solde MVola est de ... Ar.
Ref: ...
== History and key events ==
Telma's history dates back to '''1896''' when the first phone line was installed in [[Antananarivo]].
'''1904''', the first phone boxes were made available in the capital.
It was however not until '''1971''' that the first international call was made.
With advent of the digital revolution in '''1995''' the internet arrived in Madagascar, initially limited to a slow satellite connection.
'''1996''', Telma provided the infrastructure for the launch of [http://www.orange.mg Orange] and in '''1997''' for [http://africa.airtel.com/wps/wcm/connect/africarevamp/Madagascar Airtel].
'''2000''', a [https://en.wikipedia.org/wiki/Very-small-aperture_terminal VSAT] system was installed improving connectivity.
'''2004''', Telma was privatised.
'''2005''', ADSL was launched and fixed wireless ([https://en.wikipedia.org/wiki/Code-division_multiple_access CDMA]) soon followed.
'''2006''', Fiber Optic lines were installed in the capital, and 'Telma Mobile' was launched. In '''2008''' the National Backbone in Fiber Optics was etablished. The same year, Telma reached one million subscribers!
Thereafter in '''2008''', mobile internet became available and in '''2009''' the country's first 3G+ network was introduced, paving the way for the oncoming mobile internet revolution.
'''2010''', Telma connected with [https://en.wikipedia.org/wiki/EASSy EASSy], the Eastern Africa Submarine Cable System, now providing the country with high-speed access via the African continent.
In the same year, Telma launched [http://www.mvola.mg MVola], the country's first mobile banking service in Madagascar. Thereafter, Telma's highly popular low-cost package [http://www.telma.mg/particuliers/mobile/telma_mora.htm M'Ora] was launched.
'''2011''', the MADAREN network connected high schools and universities directly with the National Backbone.
In the same year, MVola and Western Union partnered to make international bank transfers possible via mobile phones.
Since '''2012''' Telma extended their mobile payment system to allow for water and electricity bills to be paid by the local population.
'''2013''', the Northern Backbone was launched with Fiber Optic cables. The first low cost US$ 100 tablet and 'Telma Star' smartphone were introduced.
'''2015''', Telma lanched the Southern Backbone as well as The [[Nosy Be]] Backbone with fiber optic lines. In the same year, 4G mobile internet was made available nationwide.
'''2016''', National Fiber Optic cables were upgraded. Launch of first 4G smartphone priced at $US 70. Launch of Telma in [https://en.wikipedia.org/wiki/Comoros Comores].
'''2017''', Payment of taxes made possible via MVola. Telma Sekolo (school) project begins construction of 50 schools across Madagascar.
{{wide image|Telma timeline 1896-2017.jpg|1500px}}
== TELMA Foundation ==
The TELMA Foundation, created in 2008, was set up by the TELMA Group to help Madagascar with its social and environmental challenges. The organisation became recognised as a public service in 2011 and was
awarded Best Humanitarian Actor in Madagascar in 2013 by United Nations. For more information, visit http://www.telma.mg/fondation and https://www.facebook.com/FondationTelma
== More information ==
* [http://www.broadcastnewsroom.com/article/Telma-Speeds-Content-Delivery-for-Madagascar-With-PeerApp--2283172 Telma Speeds Content Delivery for Madagascar With PeerApp] broadcastnewsroom.com Novemver November 2012 * http://www.telma.mg/particuliers/internet/3g.htm
* http://www.telma.mg/particuliers/pointvente/index.php - Shops in Madagascar
* http://www.telma.mg/particuliers/couverture/index.htm - National coverage
* http://www.telma.mg/indexpro.php - business packages
* [http://www.mvola.mg MVola.mg] Telma's mobile payment system
** [[Media:Fiche_Produit_MVola_to_Bank_BNI_v1.2.pdf|Fiche_Produit_MVola_to_Bank_BNI_v1.2.pdf]] / [[MVola to Bank BNI]]
* [http://news.smh.com.au/breaking-news-technology/madagascar-connected-to-eassy-fiber-optic-cable-20100321-qnlc.html Madagascar connected to EASSy fiber optic cable] - news at Sydney Morning Herald (smh.com.au) March 21, 2010
* http://www.telma.mg/images/pdf/Telma_corporate_review_2012-2014_en.pdf (English)
* http://www.telma.mg/pdf/CORPOrate_REVIEW2016.pdf (French)
* https://fr.wikipedia.org/wiki/TELMA
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