Changes

MVola to Bank BNI

9,168 bytes added, 20:59, 23 March 2018

→‎Customer Experience - WTB Operation

<table cellpadding="4" cellspacing="0" border="1"><tr><td>French</td><td>English</td></tr>

== MVola to Bank BNI ==

</td><td>

== MVola to Bank BNI ==

</td></tr>

''Présentation du service MVola to Bank BNI''

</td><td>

''Introducing the MVola to Bank BNI service''

This service will allow a MVola subscriber to transfer money from his MVola account to his BNI bank account or BNI bank account to his MVola account in real time using the MVola menu on his phone.

'''Key benefits of the service:'''

* Registration and free transfers

* Service available 24/7, anywhere in Madagascar

* No need to move to a BNI branch to fund your MVola account or withdraw money from your BNI account

* Money immediately available on MVola account and / or bank account

* Easy to use service from the menu "My bank account" #111*7*1*2#

* Secure service with the MVola secret code, requested for each transaction

'''Authorized persons:'''

* Anyone with an active MVola account (certified if GP) and an BNI bank account holder

'''Characteristics:'''

* Requires a link between the MVola account and the BNI bank account at any BNI branch

* The BNI bank account you want to link must belong to the MVola account holder

* An MVola account can be linked up to 5 bank accounts. A bank account can be linked to multiple MVola accounts

* A subscriber MVola not subscribed to the service sees only the menu "Sign up for service"

* Subscriber MVola subscribes to the service sees the menu "Register for service" as long as it has not reached the limit number of bank accounts attached

'''Pricing:'''

* Free Registration and Transfers for the MVola Client Subscriber

* 3.5% charge to BNI

'''Transaction processing time:'''

* In real time.

</td>

</tr><tr>

<td>

== Expérience Client - Menu de base ==

</td><td>

== Customer Experience - Basic Menu ==

</td>

</tr><tr>

<td>

TELMA et MOI:

1 M-VOLA

6 Se divertir

7 Banques et Micro Finances

Réponse : 7</td> <td>TELMA and ME: 1 M-VOLA 2 Call me back 3 SOS Credit 4 TELMA Services 5 Promotion 6 Have fun 7 Banks and Micro Finance Answer: 7</td> </tr><tr>

~~----~~<td>

Banques et Micro-finances

Réponse : 1

</td><td> Banks and Micro-~~---~~finance 1 My bank 2 My Micro Finance Institution Answer: 1</td> </tr><tr> <td> Ma Banque 2 BNI Réponse : 2 </td>

~~Ma Banque~~<td>My Bank 2 BNI

Réponse : 2

</td>

</tr><tr>

~~----~~<td>

BNI

1 Mon compte Bank to MVola

Réponse : 1

</td>

<td>

BNI

1 My Bank to MVola account

Answer: 1

</td>

</tr><tr>

<td>

== Expérience Client – 1ère demande de liaison ==

</td>

<td>

== Customer Experience - 1st Link Request ==

</td>

</tr><tr>

<td>

TELMA et MOI:

1 M-VOLA

Réponse : 7

</td> <td>TELMA & MOI: 1 M-VOLA 2 Call me back 3 SOS Credit 4 TELMA Services 5 Promotion 6 Have fun 7 Banks and Micro---Finance Answer: 7</td>

</tr><tr> <td>Banques et Micro-~~finances~~Finances

1 Ma banque

2 Mon Institution de Micro-Finance

Réponse : 1

</td>

<td>Banks and Micro-Finance My bank My Micro---Finance Institution Answer: 1</td>

</tr><tr>

<td>

Ma Banque

2 BNI

Réponse : 2

</td>

<td>

My bank

2 BNI

Answer: 2

</td>

~~----~~</tr><tr>

<td>

BNI

1 Mon compte Bank to MVola

Réponse : 1

</td>

<td>

BNI

1 My Bank to MVola Account

Answer: 1

</td>

~~----~~</tr><tr>

<td>

Mon compte Bank to Mvola

1 S’inscrire au service Bank to MVola

Réponse : 1

</td>

<td>

Mon Bank Account to Mvola

1 Join the Bank to MVola service

Answer: 1

</td>

~~----~~</tr><tr>

<td>

Pour confirmer votre demande d’inscription au service de transfert BNI MVola, entrer code secret :

Réponse : 1234

</td>

<td>

To confirm your BNI MVola transfer service registration request, enter secret code:

Answer: 1234

</td>

~~----~~</tr><tr>

<td>

''Notification:''

Votre demande a bien ete recue. Code d’activation : 123456 a communiquer dans les 2h a votre de gestionnaire de compte BNI pour continuer

</td>

~~----~~<td>''Notification:'' Your request has been received. Activation code: 123456 to communicate within 2 hours to your BNI account manager to continue</td>

</tr><tr>

<td>

''Si liaison validée:''

Felicitations, la liaison entre votre compte MVola et votre compte BNI Cheque est finalisee. Réf 321478965

</td>

~~----~~<td>''If validated link:'' Congratulations, the link between your MVola account and your BNI Check account has been finalized. Ref 321478965</td> </tr><tr> <tr><td>

== Expérience Client – Si 2ème demande de liaison ==

</td>

<td>

== Customer Experience - If 2nd Link Request ==

</td>

</tr><tr>

<td>

TELMA et MOI: 1 M-VOLA

2 Rappelle moi

3 SOS Credit

5 Promotion

6 Se divertir

7 Banques et Micro-Finances

Réponse : 7

~~----~~</td>

<td>

TELMA et MOI:

1 M-VOLA

2 Call me back

3 SOS Credit

4 TELMA Services

5 Promotion

6 Have fun

7 Banks and Micro-Finance

Answer: 7

</td>

</tr><tr>

<td>

Banques et Micro-finances

1 Ma banque

2 Mon Institution de Micro-Finance

Réponse : 1

</td>

<td>

Banks and Micro-finance

1 My bank

2 My Micro Finance Institution

Answer: 1

</td>

~~----~~</tr><tr>

<td>

Ma Banque

2 BNI

Réponse : 2

</td>

<td>

My Bank

2 BNI

Asnwer: 2

</td>

~~----~~</tr><tr>

<td>

BNI

1 Mon compte Bank to MVola

Réponse : 1

</td>

<td>

BNI

1 My Account to MVola

Answer: 1

</td>

~~----~~</tr><tr>

<td>

Mon compte Bank to MVola

1 S’inscrire au service Bank to MVola

3 Transfert MVola vers BNI

Réponse : 1

</td>

~~----~~<td>My bank account to MVola 1 Connect the bank to MVola 2 BNI transfer to MVola 3 MVola transfer to BNI Answer: 1</td>

</tr><tr>

<td>

Pour confirmer votre demande d’inscription au service de transfert BNI MVola, entrer code secret :

Réponse : 1234

''Notification SMS:''

Votre demande a bien ete recue. Code d’activation : 123456 a communiquer dans les 2h a votre de gestionnaire de compte BNI pour continuer

</td>

~~----~~<td>To confirm your BNI MVola transfer service registration request, enter secret code: Answer: 1234

''SMS Notification:''

Your request has been received. Activation code: 123456 to communicate within 2 hours to your BNI account manager to continue

</td>

</tr><tr>

<td>

''Si liaison validée:''

Felicitations, la liaison entre votre compte MVola et votre compte BNI Cheque est finalisee. Réf 321478965

</td>

~~----~~<td>''If successful:'' Congratulations, the link between your MVola account and your BNI Check account has been finalized. Ref 321478965</td> </tr><tr> <td>

== Expérience Client – Opération BTW ==

</td>

<td>

== Customer Experience - BTW Operation ==

</td>

</tr><tr>

<td>

TELMA et MOI:

1 M-VOLA

5 Promotion

6 Se divertir

7 Banques et Micro-Finances

Réponse : 7

</td>

<td>

TELMA & MOI:

1 M-VOLA

2 Call me back

3 SOS Credit

4 TELMA Services

5 Promotion

6 Have fun

7 Banks and Micro-Finance

Answer: 7

</td>

~~----~~</tr><tr>

<td>

Banques et Micro-finances

1 Ma banque

2 Mon Institution de Micro-Finance

Réponse : 1

</td>

<td>Banks and Micro-~~---~~finance 1 My bank 2 My Micro Finance Institution Answer: 1</td>

</tr><tr>

<td>

Ma Banque

2 BNI

Réponse : 2

</td>

~~----~~<td>My Bank 2 BNI Answer: 2 </td>

</tr><tr>

<td>

BNI

1 Mon compte Bank to MVola

Réponse : 1

</td>

~~----~~<td>BNI 1 My Bank account to MVola Answer: 1</td>

</tr><tr>

<td>

Mon compte Bank to MVola

1 S’inscrire au service Bank to MVola

3 Transfert MVola vers BNI

Réponse : 2

</td>

<td>

My Bank account to MVola

1 Connect the Bank to MVola

2 BNI transfer to MVola

3 Transfert MVola to BNI

Answer: 2

</td>

~~----~~</tr><tr>

<td>

Transfert vers MVola, choisir compte BNI a debiter :

1 Cheque

2 Epargne

Réponse : 1</td> <td>Transfert to MVola, select BNI account to debit: 1 Cheque 2 Savingse Answer: 1</td>

~~----~~</tr><tr>

<td>

Entrer montant du transfert :

Réponse : 123300

</td>

~~----~~<td>Enter amount to transfer: Answer: 123300</td>

</tr><tr>

<td>

Description du transfert :

Réponse : Appro

</td>

~~----~~<td>Description of transfer: Answer: Appro</td>

</tr><tr>

<td>

Pour confirmer le transfert de 123 300 Ar de votre compte BNI Cheque vers votre compte MVola, entrer code secret MVola :

Réponse : 1234

</td>

~~----~~<td>To confirm the transfer of 123 300 Ar from your BNI Check account to your MVola account, enter MVola PIN: Answer: 1234</td>

</tr><tr> <td>''Notification SMS:''~~ ~~

Vous avez recu 123 300 Ar depuis votre compte BNI Cheque le 09/08/17 a 14:23. Raison: Appro. Votre solde MVola est de 1 461 699 Ar. Ref: 987654321

</td> <td>''SMS Notification:'' You have received 123 300 Ar from your BNI Check account on 09/08/17 at 14:23. Reason: Appro. Your MVola balance is 1 461 699 Ar. Ref: 987654321</td> </tr><tr> <td>

== Expérience Client – Opération WTB ==

</td>

<td>

== Customer Experience - WTB Operation ==

</td>

</tr><tr>

<td>

TELMA et MOI: 1 M-VOLA

2 Rappelle moi

7 Banques et Micro-Finances

Réponse : 7

</td>

<td>TELMA & MOI: 1 M-VOLA 2 Call me back 3 SOS Credit 4 TELMA Services 5 Promotion 6 Have fun 7 Banks and Micro---Finance Answer: 7</td>

</tr><tr>

<td>

Banques et Micro-finances

1 Ma banque

2 Mon Institution de Micro-Finance

Réponse : 1

</td>

<td>Banks and Micro-~~---~~finance 1 My bank 2 My Micro Finance Institution Answer: 1</td>

</tr><tr>

<td>

Ma Banque

2 BNI

Réponse : 2

</td>

~~----~~<td>My bank 2 BNI Answer: 2</td>

</tr><tr>

<td>

BNI

1 Mon compte Bank to MVola

Réponse : 1

</td>

<td>

BNI

1 My Bank to MVola Account

Answer: 1

</td>

~~----~~</tr><tr>

<td>

Mon compte Bank to MVola

1 S’inscrire au service Bank to MVola

2 Transfert BNI vers MVola

3 Transfert MVola vers BNI

Réponse : 3<br/td>

~~----~~<td>Mon Bank account to MVola 1 Connect the Bank to MVola service 2 BNI transfer to MVola 3 Transfer MVola to BNI Answer: 3</td>

</tr><tr>

<td>

Transfert vers MVola, choisir compte BNI a debiter :

1 Cheque

2 Epargne

Réponse : 1</td> <td>Transfer to MVola, choose BNI account to debit: 1 Cheque 2 Savings Answer: 1</td>

~~----~~</tr><tr>

<td>

Entrer montant du transfert :

Réponse : 55000

</td>

~~----~~<td>Enter amount to transfer: Answer: 55000</td>

</tr><tr>

<td>

Description du transfert :

Réponse : MVola

</td>

~~----~~<td>Description of the transfer: Answer: MVola</td>

</tr><tr>

<td>

Pour confirmer le transfert de 55 000 Ar de votre compte MVola vers votre compte BNI Cheque, entrer code secret MVola:

Réponse : 1234

</td>

~~----~~<td>To confirm the transfer of 55,000 Ar from your MVola account to your BNI Check account, enter the secret MVola code:Answer: 1234</td>

</tr><tr>

<td>

''Notification SMS:''

Vous avez transfere 55 000 Ar vers votre compte BNI Cheque le 09/08/17 a 16:01. Frais: 0 Ar. Raison: MVola. Votre solde MVola est de 1 261 699 Ar. Ref: 987612345

</td>

~~Vous avez transfere~~ <td>''SMS notification:'' You transferred 55 ,000 Ar ~~vers votre compte~~ to your BNI ~~Cheque le~~ Check account on 09/08/17 a at 16:01. ~~Frais~~Expenses: 0 Ar. ~~Raison~~Reason: MVola. ~~Votre solde~~ Your MVola ~~est de~~ balance is 1 ,261 ,699 Ar. Ref: 987612345</td>

~~----~~</tr><table>

== Limites de transaction et comptes ==

</tr>

</table>

== Transaction and account limits ==

<tr><td rowspan="5" bgcolor="#fff070">MVola to Bank BNI</td>

<td rowspan="2" bgcolor="#fff070">MVola customer segment</td>

<td rowspan="2" bgcolor="#fff070">Transfer limit of BTW or WTB</td>

<td bgcolor="#fff070">Maximum balance</td>

</tr>

<tr><td bgcolor="#fff070">The account beneficiary (MVola)</td>

<td bgcolor="#fff070">The account beneficiary (bank)</td>

</tr>

<tr>

<td>General public</td>

<td>Not applicable</td>

</tr>

<tr>

<td>Merchant</td>

<td>Not applicable</td>

</tr><tr>

<td>Entreprise</td>

<td>Not applicable</td>

</tr>

</table>

__NOTOC__

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